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Cancellation & Refund Policy

Effective Date: April 01, 2024

At HSUX Solutions LLP, we strive to provide high-quality digital solutions and professional services. This Cancellation & Refund Policy outlines the terms governing the cancellation of services and the eligibility for refunds.

By purchasing or using our services, you acknowledge that you have read, understood, and agree to this policy.

1. Scope

This policy applies to all services offered by HSUX Solutions LLP, including but not limited to:

  • UI/UX Design
  • Website Design & Development
  • Mobile Application Design & Development
  • Custom Software Development
  • Branding & Graphic Design
  • Digital Marketing Services
  • Search Engine Optimization (SEO)
  • Website Maintenance & Support
  • Product Design Consulting

2. Project Cancellation

Clients may request cancellation of a project by submitting a written request via email.

The following terms apply:

Before Project Commencement

  • If the project is cancelled before work has started, the client may be eligible for a partial refund after deducting any applicable administrative, consultation, or payment processing charges.

After Project Commencement

  • If work has already begun, cancellation requests will be evaluated based on the work completed up to the cancellation date.
  • The client is responsible for payment for all completed work, approved milestones, and any third-party costs incurred on their behalf.
  • Any remaining balance, if applicable, will be refunded after deducting the applicable charges.

3. Subscription and Maintenance Services

For recurring services such as website maintenance, technical support, or other subscription-based services:

  • Clients may cancel by providing written notice before the next billing cycle.
  • Services already rendered or billed are non-refundable.
  • Cancellation will become effective at the end of the current billing period unless otherwise agreed in writing.

4. Refund Policy

Due to the customized and professional nature of our services, refunds are subject to the following conditions:

Refunds may be considered only if:

  • The project has not substantially commenced.
  • HSUX Solutions LLP is unable to deliver the agreed services due to reasons within our control.
  • A refund has been approved after review by our management.

Refunds will generally not be provided for:

  • Completed or delivered project milestones.
  • Approved designs, wireframes, prototypes, or development work.
  • Consulting, strategy, or advisory services already delivered.
  • Digital products, downloadable resources, or design assets once delivered.
  • Services affected by delays caused by the client, including delayed approvals, missing content, or lack of communication.
  • Third-party costs such as domain registration, hosting, software licenses, payment gateway fees, advertising costs, or other external services purchased on the client’s behalf.

5. Refund Process

To request a refund, please contact us with the following information:

  • Full Name
  • Company Name (if applicable)
  • Project or Service Name
  • Invoice or Payment Reference
  • Reason for the refund request
  • Supporting documentation, if applicable

Each request will be reviewed individually, and we will communicate our decision within a reasonable timeframe.

If a refund is approved:

  • It will be processed using the original payment method whenever possible.
  • Processing times may vary depending on the payment provider or financial institution.
  • Any transaction or payment gateway charges may be deducted where permitted by law.

6. Changes to Project Scope

If the client requests changes beyond the originally agreed scope of work:

  • Additional charges may apply.
  • Revised timelines may be provided.
  • Such changes do not constitute grounds for cancellation or refund of the original agreement.

7. Company-Initiated Cancellation

HSUX Solutions LLP reserves the right to suspend or terminate services if:

  • The client fails to make agreed payments.
  • The client breaches the terms of the service agreement.
  • The client engages in unlawful, abusive, or fraudulent conduct.
  • Continuing the project becomes impractical due to circumstances beyond reasonable control.

In such cases, refunds, if any, will be determined after deducting charges for work completed and any expenses already incurred.

8. Force Majeure

HSUX Solutions LLP shall not be liable for delays, interruptions, or inability to perform services due to events beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, labor disputes, pandemics, cyber incidents, or failures of third-party service providers.

9. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time to reflect changes in our business practices or legal requirements.

Any revised version will be published on this page with an updated Effective Date. Continued use of our services after such updates constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions regarding this Cancellation & Refund Policy or wish to request a cancellation or refund, please contact us:

HSUX Solutions LLP

Email: contact@hsuxsolutions.com

Phone / WhatsApp: +91 70168 47374

We are committed to addressing your concerns fairly, professionally, and in a timely manner.